Terms & Conditions


If the homeopathic medication for your condition is supplied by us, then under the UK Consumer Protection (Distance Selling) Regulation 2000, we are obliged to state the following:


The Supplier

The supplier is Homeopathic Health Clinic, 427 Great West Road, Hounslow, Middlesex TW5 0BY (U.K.). 

All prescribed medications will be supplied and dispensed by our clinic. Full details of the homeopath & the homeopathic medication used for your treatment are available upon written request.


Medication Information
The description of medication is subject to prescription. This information is available after a consultation form is completed and the homeopath has made a diagnosis.


The cost for treatment is subject to prescription. This information is available after a consultation form is completed and the homeopath has made a diagnosis.


Delivery CostsAll items are sent by registered Royal Mail delivery and the delivery cost is included in the quoted cost of the medication.


At present we accept AMEX, MasterCard, Visa, Visa Electron, Visa Delta, Switch/Maestro and Solo. We also accept personal cheques and postal orders payments.


Right to Cancel and Refunds
Medicines are exempt from the Consumer Protection (Distance Selling) Regulation 2000. Therefore, the Homeopathic Health Clinic does not accept returns as there is no way of ensuring the integrity of the medication. However, we will offer an exchange of goods in the following circumstances: Right to Cancel and Refunds


Although Homeopathic Health Clinic makes every effort to ensure that your order reaches you in good condition, if you are dissatisfied with the condition of your package when it arrives then you should notify us within two working days of receipt, explaining the nature of the problem. Your complaint may be by way of letter, website contact form or telephone and Homeopathic Health Clinic will offer to replace the damaged item.
Every care is taken to ensure that we dispatch the correct medication. If your item does not arrive or cannot be traced by Royal Mail, we will dispatch a replacement item immediately at no extra charge. Your statutory rights are not affected.


Privacy Policy

We are committed to protecting and respecting your privacy and to using technology to enhance your online security. Before you use certain areas of this website, we ask you to register on it by requiring you to enter your personal information, in some cases, including "sensitive personal data" as defined by the Data Protection Act 1998 ("the Act"). We will not release to any third party any personally identifying information obtained in this way, without your prior written consent. We will only use the information that we collect about you lawfully and in accordance with the Act.


In respect of the aforementioned "sensitive personal data" by accepting this agreement you grant us explicit consent to collect such data.


We will limit the collection and use of such information to a minimum, as required to deliver, develop and improve our services and other opportunities; and for the efficient administration of any consultation.


To make sure your personal information remains confidential, we communicate these privacy guidelines to all of our employees.The personal information will be held securely in accordance with our internal security policy.


This website may contain links to other websites however we do not share your personal information with those websites and are not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies. Accordingly, this privacy statement and policy apply only to this website and not to linked websites.


Your visit to and use of this website and any dispute over privacy is subject to this Statement of Privacy and the laws of England and Wales.


This statement is applicable only to information collected from you during your visit to this website. You should check our privacy statement periodically to be aware of any changes or updates. By choosing to continue usage of this website, you agree to the terms of this privacy statement.